Help & Support

Our customers are very important to us, and we want to make sure you have everything you need. Learn more about our shop’s policies and ordering information below.

If you cannot find what you’re looking for or need immediate assistance, please contact us by phone or email. We’ll be happy to help.

Policy Information

What is your delivery area?

Our shop serves Fort Lauderdale and surrounding areas. Please contact us at (954) 224-5565 to confirm delivery availability for your location.

Do you deliver to local hospitals?

Yes! We deliver flowers to local hospitals.

If you need delivery to a hospital or medical facility, please call us at (954) 224-5565. We may be able to accommodate special requests.

Can you deliver to a funeral home?

Yes. We deliver to local funeral homes daily.

If you need delivery to a specific funeral home, please call us at (954) 224-5565. We may be able to accommodate special requests.

Do you deliver to nursing homes?

Yes. Nothing brightens someone’s day like fresh flowers. We deliver flowers to local nursing homes and care facilities.

Please call us at (954) 224-5565 to confirm delivery availability.

Do you deliver to retirement communities?

Yes. We deliver flowers to local retirement communities.

Please call us at (954) 224-5565 to confirm delivery availability or discuss a special request.

Ordering Information

I tried placing an order, but it didn’t go through. What can I do?

We apologize for the inconvenience. Please ensure that you’re using the latest version of your internet browser.

If the problem continues, call us at (954) 224-5565, and we’ll be happy to help you place your order over the phone.

How can I pay?

We accept the following payment methods:

• Visa
• Mastercard
• Discover
• American Express
• Google Pay
• Apple Pay
• PayPal

What if my chosen flowers aren’t available?

Occasionally, substitutions may be necessary because certain flowers or containers may be unavailable.

When a substitution is required, our florists will preserve the arrangement’s overall style, color palette, and value while using the freshest flowers available. Certain keepsake items may also require substitution during periods of high demand, particularly around major holidays.

Product-specific substitution policies for roses, orchids, plants, and gift baskets may also apply.

Privacy Policy and Security

What personal information do we collect?

When placing an order, registering on our website, subscribing to our newsletter, or completing a form, you may be asked to provide information such as your:

• Name
• Email address
• Mailing or delivery address
• Phone number
• Payment information

When do we collect information?

We collect information when you:

• Place an order
• Subscribe to our newsletter
• Complete a form
• Enter information on our website

How do we use your information?

We may use the information we collect to:

• Process transactions
• Fulfill and deliver orders
• Improve our website and customer experience
• Respond to customer-service requests
• Send emails regarding orders, services, or promotions

How do we protect your information?

Our website is regularly monitored for security vulnerabilities. Transactions are processed through secure payment providers, and full payment information is not stored directly on our servers.

Do we use cookies?

Yes. Cookies help us remember items in your cart, understand user preferences, analyze website activity, and improve the customer experience.

Do we disclose information to third parties?

We do not sell or trade your personally identifiable information.

We may share necessary information with trusted service providers that help us operate our website, process payments, deliver orders, conduct marketing, or serve our customers. These providers are expected to keep that information confidential.

Third-party links

Our website may contain links to third-party products, services, or websites. These third parties maintain their own privacy policies, and we are not responsible for their content or practices.

Google services

We may use services such as Google Analytics and Google Ads. These services may use cookies or similar technologies to analyze website activity and display advertising based on previous visits to our website.

California privacy rights

Visitors may browse portions of our website anonymously. Any changes to this Privacy Policy will be posted on this page.

Children’s information

We do not knowingly collect personal information from or specifically market to children under 13.

Contact us

If you have questions about this Privacy Policy or our shop policies, please contact us through our website or call (954) 224-5565.